Booking and Payment Policy

We do not require a deposit for cleaning bookings. You can either pay in full when booking online or pay at the conclusion of your service. We accept cash, PayID, debit/credit cards and bank transfer. If payment is made after the clean, we will collect payment once you have inspected the work and confirmed that the agreed cleaning checklist has been completed.

 

Cancellations & Rescheduling

• More than 24 hours’ notice – If you cancel more than 24 hours before your appointment, any prepaid amount will be fully refunded. This differs from companies that withhold a deposit.

• Less than 24 hours’ notice – Cancellations within 24 hours of the appointment result in a late cancellation fee, similar to the fees used by other cleaning businesses. We recommend a fee (for example, AU$50 or 50 % of the booking value) to compensate our cleaners’ reserved time. Any amount paid above the fee will be refunded; if you have not yet paid, the fee will be invoiced.

• Same‑day cancellations & no‑shows – If you cancel on the day of service or we arrive and cannot gain access (lockout, no one home, incorrect address), the full booking fee may be charged, consistent with industry practice. If you have not prepaid, we will invoice you for this fee.

• Rescheduling – You may reschedule once at no cost if you give at least 24 hours’ notice. Rescheduling within 24 hours is treated as a late cancellation and the fee applies.

 

Satisfaction Guarantee & Refunds

• Inspection at completion – Please inspect your cleaning while our team is on site. If any item on our cleaning checklist is not completed to your satisfaction, we will address it immediately at no extra cost.

• Re‑clean – If you paid online and discover an issue with a checklist item within 24 hours of service, we will return once to re‑clean the area. This is similar to the re‑clean guarantees offered by other cleaning companies.

• Refund eligibility – Refunds are granted only when:

  • The task appears on our cleaning checklist and was not completed satisfactorily;

  • You notified us within 24 hours of the service; and

  • We were unable to resolve the issue after a re‑clean.

• Non‑refundable circumstances – We do not provide refunds for tasks not included in your selected service, dissatisfaction arising from unrealistic expectations or limitations we disclosed beforehand, or issues that were not reported during the on‑site inspection.
   

Payment Methods

• Pay Online – Secure online payment options are available during booking.

• Pay After Service – You may pay in cash or via PayID, bank transfer, or card once the cleaning is finished and you are satisfied with the results. We will provide an invoice or receipt upon payment.
   

Policy Changes

Southern Clean Scene may update this policy periodically. Any changes will be communicated via our website or your booking confirmation.